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Salary: USD 150,000 - 210,000 / annual
Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations across voice, chat, email, SMS, and other channels. Customers include Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas. The company is backed by a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
The Agent Strategy team shapes how customers use and gain value from Decagon's product. As an Agent Strategy Manager, you will partner closely with enterprise customers to guide deployments, support adoption, and ensure they achieve meaningful outcomes. You will act as a strategic advisor throughout the customer journey, from project scoping through full adoption and value realization.
Key responsibilities include:
- Building meaningful, long-lasting partnerships with customers and serving as their strategic advisor
- Co-piloting customer deployments from early stages to full adoption
- Continuously learning and developing expertise in product features, functionality, and AI industry best practices
- Communicating effectively with customer stakeholders ranging from individual contributors to C-level executives
- Identifying and supporting new projects and initiatives to enhance team and customer support
- Collaborating with Product and Engineering teams to identify technical improvements and influence the product roadmap based on customer needs
- Playing a key role in shaping how the Agent Strategy function operates at Decagon
This role blends relationship management with hands-on execution in a fast-paced, high-growth environment where you will have direct impact.
Requirements:
- 4+ years of customer-facing experience in a technical role within B2B SaaS (e.g., Technical Account Manager)
- Proven experience managing large customers and driving highly visible projects involving multiple stakeholders
- Excellent communication and presentation skills with ability to simplify complex concepts for non-technical audiences
- Strong interpersonal, persuasion, and teamwork skills
- Business understanding of GTM sales teams and processes
- Strong technical acumen and passion for the agent building process (coding not required)
Preferred qualifications:
- Familiarity with Agentic AI tool deployments in large organizations
- Working knowledge of customer support processes, systems, and best practices
- Experience in a high-growth startup environment
- Bachelor's degree in Science, Technology, Engineering, Math, or similar field
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
