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Salary: USD 150,000 - 200,000 / annual
Decagon is a conversational AI platform enabling enterprises to deploy AI agents for customer support and operations. The company works with Fortune 500 brands including Avis Budget Group, Block's Cash App, Square, Chime, Oura Health, and Hunter Douglas, backed by top-tier investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures.
As an Agent Product Manager, you will serve as the primary technical and strategic owner for Decagon's largest, most complex enterprise customers. This is a senior individual contributor role combining the executive influence of a strategy consultant, the instincts of a product builder, and the ownership mentality of a founder.
You will own the end-to-end delivery, adoption, and expansion of AI solutions for strategic accounts. Your responsibilities include:
- Own the technical win on Decagon's largest strategic opportunities, partnering with Sales, Solutions Engineers, and Forward-deployed engineers to build working AI agents that convert sophisticated buyers into signed customers.
- Serve as the executive partner to Fortune 500 C-suite leaders, defining and driving their AI transformation roadmap and owning the relationship from initial conversation through production and expansion.
- Design, build, and optimize enterprise-grade AI agents in production, diving deep into each customer's workflows, pain points, and goals.
- Develop frameworks and playbooks that become reusable assets scaling across accounts and feeding directly into Decagon's product roadmap.
- Direct Forward-deployed engineers and partner teams to deliver at scale while remaining accountable for outcomes.
- Run tight feedback loops with Product and Engineering, shaping the product based on learnings from the most demanding deployments.
This role is not a standardized implementation or account management position. You earn trust with customer leadership, scope solutions that solve their problems, and build the working AI agents yourself. The work compounds: every flagship deployment feeds into company playbooks, hard-won lessons become leverage across the organization, and the IP you create outlives any single agent.
Decagon is an in-office company driven by shared commitment to excellence and velocity, with values centered on execution, customer-centric invention, competitive mindset, and cross-functional expertise.
REQUIREMENTS:
- 3+ years of experience owning ambiguous, high-stakes outcomes and earning trust of senior executives (engagement managers, project leaders, senior managers from top consulting firms, product managers, founders, forward-deployed or solutions roles at high-growth tech companies)
- Builder's instinct: desire to design and build actual solutions, not just diagnose problems or manage others' execution
- Strong technical acumen: ability to understand and shape AI agent designs and hold your own in technical conversations with engineers and executives
- Executive presence and track record of becoming trusted advisor to senior decision-makers at large, complex organizations
- Comfort operating in fast-moving, ambiguous environments where you shape the solution as much as you implement it
PLUS (preferred):
- Computer Science, Engineering, or Math degree, or equivalent hands-on technical experience
- MBA or equivalent experience at intersection of business strategy and technology
- Experience selling, deploying, or advising on enterprise software or transformation programs at Fortune 500 level
About Decagon
AI / Data / Infrastructure; SaaS / Enterprise Software — AI agents for customer support and enterprise operations.
