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ASAPP is seeking an Agent Developer Manager to build and lead the team responsible for developing and maintaining AI agents deployed for enterprise customers. This is a player-coach role combining hands-on technical work with people leadership and strategic team building.
In this position, you will own the Agent Developer function within ASAPP's Delivery organization, which includes hiring, developing, and growing a technical team. You'll design the frameworks, systems, and standards that guide how the team builds and maintains AI agents—not just execute existing processes. You'll work proactively to identify what's working across agent builds and drive improvements rather than waiting to be asked.
Your responsibilities include partnering closely with Forward Deployed Engineers and Project Managers to ensure smooth handoffs from customer intake through agent build and long-term maintenance. You'll build a team culture defined by proactive guidance, strong craftsmanship, and high standards, providing advice and direction rather than just status checks. As a true player-coach, you'll roll up your sleeves to build solutions from scratch while developing the people who will scale them. You'll bring structure to a growing function by translating ambiguity into clear systems, playbooks, and ways of working.
You'll remain customer-facing, staying closely connected to field activities so you can continuously improve how the team builds, teaches, and scales agent development. This role requires someone who shows up with recommendations and a strong point of view on what great customer experience with AI tools looks like.
ASAPP is a globally diverse team with hubs in New York City, Mountain View, Latin America, and India, embracing hybrid and remote work. The company is guided by principles of customer obsession, purposeful speed, ownership, and relentless focus on outcomes.
Requirements:
- Experience leading or building a technical delivery, implementation, or solutions team, ideally in a customer-facing software or AI environment
- Track record of designing frameworks, playbooks, or operating models from scratch, not just following existing ones
- Strong instincts for what makes a great customer experience with a technical product, with confidence to have strong opinions
- Proven people leadership experience with ability to hire, coach, and grow a technical team
- Comfort operating with ambiguity in a fast-moving, less structured environment
- Proactive, ownership-driven mindset; brings recommendations, not just updates
Nice to have:
- Experience with conversational AI, LLM-based products, or AI agent deployments
- Background spanning both individual contributor delivery work and people management
- Experience building a new function or team structure from the ground up
- East Coast based, with strong preference for New York City area
