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Salary: USD 74,612.76 - 98,488.84 / annual
WelbeHealth is seeking an Advocate Hub Supervisor to oversee call center operations and lead a team dedicated to serving vulnerable senior populations. This role sits within the Advocate Hub, part of an interdisciplinary team providing comprehensive care and support.
Key Responsibilities:
- Hire, train, and develop team members within the Advocate Hub
- Identify optimal workflows and establish best practices for daily operations, policies, and procedures
- Provide team support and resolve urgent escalations with high efficacy
- Prepare reports and evaluate data to improve processes and monitor team performance
- Oversee daily operations of assigned functional areas within the department
- Guide mentorship and workflow of team members
Required Qualifications:
- Minimum 2 years of supervisory-level experience in a call center environment managing contact center volume, operations, referrals/authorizations, and medical records
- Demonstrated experience coaching, training, and motivating staff
- Knowledge of technology including software applications, phone systems, and electronic medical records systems
Preferred Qualifications:
- Lean Six Sigma and/or Process Improvement Certificate
WelbeHealth offers a competitive total rewards package including base salary plus bonus, 401(k) match, comprehensive healthcare (medical, dental, vision), flexible remote/work-from-home options, 17 days PTO, 12 observed holidays, sick time, and advancement opportunities with a strong track record of internal promotion.
