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ServiceNow is seeking an Advisory Solution Consultant to join the Partner Technical Acceleration Group in Mumbai. This role focuses on driving pre-sales efforts for partner-led territories, working closely with System Integrators and Global Service Integrators to develop and position ServiceNow-powered transformation solutions.
You will serve as a technical and domain expert, partnering with assigned partners' pre-sales and delivery teams to extend their solution capability. Key responsibilities include leading discovery workshops to understand customer challenges, delivering product demonstrations jointly with partner teams, and answering technical questions from partners, customers, and ServiceNow colleagues. You will enable and upskill partner solution consultants and architects through technical training, certification support, and hands-on labs.
Additional responsibilities encompass providing feedback to product management on enhancements, sharing best practices with other Solution Consultants, staying current on competitive analysis, and supporting marketing events including executive briefings, conferences, and partner enablement events. You will act as a trusted technical advisor to partner account teams on deal registration, solution scoping, and co-sell strategy, while supporting partner build activities on the ServiceNow platform and leading solution architecture discussions. You will also provide thought leadership through workshops, technology days, white papers, and industry forums focused on AI transformation, and participate in executive briefings and business reviews with ServiceNow and partner leadership.
This role requires up to 40% travel, including international travel primarily within India. You will work in a collaborative, matrixed environment spanning ServiceNow, partners, and enterprise clients, with emphasis on business value selling and designing solutions that transform how enterprises operate.
**Requirements:**
- 7+ years of pre-sales solution consulting or sales engineering experience
- Proficiency with ServiceNow platform or technical expertise with enterprise cloud software solutions for Global Business Services (HR Shared Services) or CRM
- Experience working with System Integrators, consulting firms, or business process outsourcers
- Excellent understanding of architectural principles for cloud-based platforms including multi-tenancy and automation
- Bachelor's degree or higher in Business, IT, Engineering, or related field
- Territory management skills, including pipeline building and working with Sales and Partner counterparts
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Willingness to travel up to 40%, including international travel (primarily India)
**Preferred Qualifications:**
- Strong understanding of transformation drivers with ServiceNow product suite (IT, CRM, Security)
- Current ServiceNow certification (e.g., Certified System Administrator, Certified Implementation Specialist)
- Experience leading pre-sales efforts for India prospects
- Knowledge of AI and advanced analytics technologies
- ServiceNow platform development experience
- Experience enabling or training partner technical teams on product positioning and delivery
