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As a Solution Consultant on ServiceNow's Solution Consulting team, you will drive revenue impact by supporting product sales across Employee Experience, Customer Workflow, and ITX solutions. This is a hands-on technical consultant role combining deep solution delivery expertise with solution positioning during sales cycles.
Key responsibilities include:
- Support product sales as a technical and domain expert embedded within client-facing sales teams
- Lead discovery workshops to understand customer challenges and deliver product demonstrations aligned with customer needs
- Answer product feature and technical questions from customers, channel partners, and internal ServiceNow colleagues
- Provide feedback to product management on product enhancements that address customer needs and create additional value
- Share and learn best practices and reusable assets with peer Solution Consultants to enhance team quality and efficiency
- Stay current on competitive analysis and market differentiation strategies
- Support marketing events including executive briefings, conferences, user groups, and trade shows
- Manage assigned territory, build pipeline, and work collaboratively with Sales counterparts to guide execution excellence
You will work within a distributed, flexible work environment with work personas assigned based on the nature of your work and assigned location.
Requirements:
- 10+ years of pre-sales solution consulting or sales engineering experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- Experience collaborating with product management, product marketing, partners, and professional services
- Territory management skills, including pipeline building and sales execution excellence
- Willingness to travel as necessary
