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Advanced Consulting Engineers (ACEs) are post-sale product experts who serve as highly experienced technical resources for Tanium's Enterprise and Major accounts. You will be engaged by the Customer Success team to handle complex customer engagement challenges, particularly stalled adoption scenarios and extraordinary technical issues.
Key responsibilities include:
**Business Objective Realization**: Play a crucial role in the customer journey to operationalize business objectives and provide value realization in complex or stalled adoption situations. Work directly with Enterprise customers to unlock product value and drive adoption.
**In-depth Knowledge Transfer**: Enable end-users to effectively use Tanium products and overcome adoption barriers. Provide expert-level guidance on product capabilities and best practices.
**Post-sales Technical Advisory**: Support and document technical setup and configuration of complex products, creating runbooks and operational guides. Provide onsite technical assistance for support issues that pose adoption and/or churn risk. Deliver product-specific guidance for advanced use cases.
**Account Team Support**: Be leveraged by the broader account team for short-term, high-impact engagements that require deep technical expertise and customer-facing communication.
This role requires strong technical depth, excellent communication skills to translate technical nuances to business stakeholders, and the ability to work independently with Enterprise customers. You will be a trusted advisor helping customers achieve their business objectives through effective product implementation and optimization.
