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Dutchie is seeking an ACH Operations Analyst to support its Pay by Bank product, a core component of its cannabis dispensary technology platform. Founded in 2017, Dutchie powers thousands of dispensaries across 40+ markets in the US and Canada, and has raised over $600M from top-tier investors including D1 Capital Partners, Tiger Global, and Dragoneer.
In this role, you will own end-to-end money movement operations, reconciliations, and compliance obligations for Dutchie's ACH payments program. You'll work cross-functionally with internal teams and external banking partners to ensure seamless payment processing and identify operational improvements.
Key responsibilities include:
• Executing daily, weekly, and monthly reconciliations of transactional data across systems and banking partners
• Monitoring, tracking, and validating end-to-end money movement flows
• Investigating and resolving transactional discrepancies, failed money movements, and processing exceptions
• Identifying automation opportunities and incorporating AI-driven tools to optimize manual reconciliation workflows
• Managing the Proof of Authorization (POA) process, ensuring merchant authorizations and documentation align with banking partner requirements
• Providing customer support to consumers and dispensaries regarding ACH program issues
You should bring 3+ years of experience in financial operations, fintech, banking, or accounting with a strong background in reconciliation and balancing. Domain knowledge of banking operations, electronic money movement, ACH networks, and payment processing is essential. Familiarity with NACHA Operating Rules is preferred. The ideal candidate is tech-forward, detail-oriented, intellectually curious, and comfortable solving complex operational problems in a fast-growing fintech environment.
