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Salary: USD 115,000 - 128,000 / annual
FreeWill is a social-good startup that has partnered with 2,400+ nonprofits and generated $14B in gift commitments since 2017. The company makes complex giving mechanisms (legacy gifts, tax-smart donations, foundation and corporate grants) accessible to donors and nonprofits. With 200+ employees, FreeWill has been recognized as a Most Loved Workplace by Newsweek and Best Practice Institute, and named one of Forbes' Best Startup Employers in 2026.
The Account Manager will join the Partner Success team to drive nonprofit partner retention and expansion. This is a full-time remote role based anywhere in the US (excluding Colorado, Alabama, and Louisiana).
Key responsibilities include:
- Ensure nonprofit organizations renew annual subscriptions and continue long-term partnerships
- Identify and execute expansion opportunities to include additional FreeWill fundraising tools
- Build and maintain warm, dynamic relationships with nonprofit partners
- Proactively identify and address challenges internally and externally
- Lead renewal and upsell meetings, prioritizing partner goals
- Collaborate with Partner Success Strategists to understand the full partner journey
- Develop creative renewal and expansion plans tailored to individual partner needs, owning deals ahead of key deadlines
- Represent nonprofit partner needs across the company to shape how FreeWill builds and delivers value
- Communicate new FreeWill developments and proactively offer value to partners
- Maintain accurate CRM records to support reliable scheduling and forecasting
- Surface feedback, customer success techniques, and industry trends to the broader team
- Work in a fast-paced environment where responsibilities frequently shift
Requirements:
- 2+ years experience on a SaaS customer success team, managing clients, handling negotiations, and/or working in the nonprofit fundraising space (nonprofit experience strongly preferred)
- Superior written and verbal communication skills with fine-tuned attention to detail
- Strong organizational skills and comfort working precisely within CRM and sales tools
- Intellectual curiosity and willingness to learn and take on projects outside primary expertise, with strong follow-through
- Strong decision-making skills paired with collaborative mindset, balancing autonomous action with team alignment
- Comfortable operating with ambiguity and navigating nuances to make sound decisions
- Embodies FreeWill's values of focus, joy, kindness, and courage
