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EatClub is a high-growth food & drink marketplace that helps restaurants and bars thrive through technology. The platform serves over 4 million customers seeking restaurant discovery and deals (up to 50% off), while empowering 8,000+ venues to fill tables and maximize revenue. Named #1 app in Food & Drink and Australia's Fastest Growing Tech Company by the AFR in 2025, EatClub is a 150+ person scaleup expanding rapidly in Australia.
As an Account Manager in Sydney, you will act as the "mayor" of your territory, owning a portfolio of restaurant partners and driving their success and retention. You'll balance field-based relationship building with data-driven decision-making to reduce churn and unlock growth opportunities.
Key responsibilities include:
- Visit and build trusted relationships with restaurant partners across your territory
- Monitor partner performance using dashboards and data insights to identify risks early
- Lead onboarding, activation, and optimization for new partners
- Identify and deliver growth opportunities through campaigns, upsells, and new features
- Proactively reduce churn through consultative conversations
- Balance field visits with desk-based planning, analysis, and reporting
- Contribute ideas to improve account management processes and workflows
- Generate new leads and expand your territory's portfolio
- Support new market launches and establish local best practices
You'll have full ownership of your territory with guidance and support from the Account Management team and leadership. Your work will directly impact partner success, EatClub's growth in Sydney, and the city's hospitality culture. Top performers will have opportunities to lead larger territories, launch new cities, and shape how the Account Management function scales.
Requirements:
- 3+ years' experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organizational and communication skills (in-person and written)
- Comfort balancing autonomy with structured ways of working
- Ability to manage a portfolio across field and desk-based work
Preferred qualifications:
- Experience in food tech, hospitality, marketplaces, or SaaS
- Established relationships in Sydney's hospitality scene
- Territory-based or field-led role experience
- Comfort with data analysis and performance reporting
- Interest in process improvement and building scalable workflows
