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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. The company is valued at US$11 billion and backed by leading investors including T. Rowe Price, Visa, Mastercard, and Sequoia.
The Account Manager role is a key sales position within the SME & Growth Business team. You will manage a portfolio of 150-300 customer accounts, focusing on upselling, cross-selling, and building multi-stakeholder relationships. The role works cross-functionally with sales, product, engineering, marketing, finance, and strategy teams.
Airwallex's product offering spans three pillars: Collect, Manage & Spend, including payments, global bank accounts, company & employee cards, expense management, online payments/payment gateways, and API integrations.
Key responsibilities include:
- Building deep relationships with your portfolio to understand customer needs and provide value-based solutions across Airwallex's product range
- Achieving revenue targets by focusing on input metrics and delivering relevant outputs
- Forecasting and building pipeline in Salesforce to track progress and communicate success metrics to the business
- Sharing customer insights with internal stakeholders to inform product roadmap development
You will be expected to be technology-minded and deeply familiar with the Airwallex platform, enabling you to solve complex problems and add value to customer businesses.
REQUIREMENTS:
- Minimum 2-3+ years of B2B account management experience managing and growing technology/fintech relationships with a large book of accounts
- Experience with complex sales and comfort selling to C-level executives
- Proven relationship-building skills; ability to develop meaningful, collaborative relationships internally and externally
- Exceptional communication skills; comfortable conversing with people of all backgrounds and domains
- Problem-solving mindset with ability to find creative solutions, understand new products, and ask clarifying questions
- Resilient, driven, creative, patient but persistent, adaptable, and able to work well under pressure
- Success-oriented with accountability for KPIs and revenue targets
- Technical mindset with prior experience in API B2B sales or account management in a similar organization
