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Salary: CAD 78,000 - 130,000 / annual
Rippling is a unified HR, IT, and Finance platform that consolidates workforce systems—payroll, expenses, benefits, computers, and third-party apps—into a single system. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia, and is based in San Francisco.
You will join the Toronto-based Account Management team as an Account Manager focused on SMB growth and retention. In this role, you own the revenue retention and growth of your book of business within one of Rippling's fastest-growing customer segments. You are the primary relationship owner and CEO of your accounts, responsible for guiding customers in optimizing Rippling's suite of back-office HR products and solutions.
Key responsibilities include:
- Proactively engage customers through key lifecycle events: go-live, benefits renewal, executive business reviews, and contract renewal
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs using a solutions-based approach
- Build relationships with multiple internal and external stakeholders through remote and in-person meetings
- Negotiate and coordinate customer procurement and contract execution
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to meet monthly targets
- Develop broad knowledge of Rippling products and execute customer adoption playbooks
- Partner with product, support, and customer operations teams to ensure customer success and influence the product roadmap
- Take an entrepreneurial, strategic approach to maximize product adoption based on each customer's unique business operations
Rippling values in-office collaboration; office-based employees are expected to work in the office at least three days per week.
REQUIREMENTS:
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades
- Competitive and creative drive to win over customers and think outside the box
- Demonstrated ability to run consultative discovery and demo meetings and structured sales processes
- Proven success building and maintaining long-term commercial relationships
- Highly effective communicator with strong people instincts; ability to build trust across diverse groups
- Highly organized, self-motivated, and detail-oriented with excellent follow-through
- High integrity and enthusiasm for building a great company long-term
- Courage to challenge the status quo when logic and reason require it
