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Rippling is a unified platform for HR, IT, and Finance that consolidates workforce systems—payroll, expenses, benefits, computers, and third-party apps—into a single system. The company has raised $1.2B from top-tier investors and is based in San Francisco.
We are seeking a self-driven, growth-minded Account Manager to join our Dublin-based Account Management team, focused on the SMB segment. In this role, you will be the CEO of your book of business, serving as the primary relationship owner for each customer. You will guide customers in optimizing Rippling's suite of back-office HR products and solutions, navigate complex customer issues and priorities, and lead initiatives to meet company objectives for customer adoption, retention, and revenue growth. The SMB segment represents one of Rippling's fastest-growing customer segments.
Key Responsibilities:
- Proactively engage customers via key lifecycle events: go-live, benefits renewal, executive business reviews, and contract renewal
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based approach
- Navigate strategic sales processes by building relationships with multiple internal and external stakeholders through remote and in-person meetings
- Negotiate and coordinate customer procurement and contract execution
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to meet monthly targets
- Develop and demonstrate broad knowledge of current and new Rippling products via customer adoption playbooks and prospecting
- Partner with cross-functional product, support, and customer operations teams to ensure customer success and secure long-term commitments
- Take an entrepreneurial approach by being a proactive and strategic partner, tailoring your approach to maximize Rippling product adoption based on each customer's unique business operations
Requirements:
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success
- Track record of consistently meeting and exceeding quota via new product sales and upgrades
- Competitive and creative drive to win over customers and think outside the box
- Demonstrated ability to run consultative discovery and demo meetings and structured sales processes
- Proven success building and maintaining long-term commercial relationships
- Highly effective communicator with strong people instincts; able to build trust and work well with diverse groups
- Highly organized, self-motivated, and detail-oriented with excellent follow-through
- High integrity and enthusiasm for building a great company long-term
- Courage to challenge the status quo when logic and reason require it
Note: Commission is not guaranteed.
