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Kaseya is seeking an Account Manager to own and grow a portfolio of SMB accounts. You'll be responsible for re-engaging existing customers, identifying upsell and cross-sell opportunities across Kaseya's IT management and cybersecurity platform, and driving consistent revenue expansion.
Key responsibilities include:
- Taking full ownership of assigned SMB accounts and proactively identifying expansion opportunities within Kaseya's product suite
- Re-engaging and building strong relationships with existing customers, especially those with low engagement, to align solutions with their evolving needs
- Developing and executing tailored account plans with regular outreach, check-ins, and business reviews
- Monitoring product usage and adoption metrics to drive engagement and support long-term retention
- Owning revenue targets and consistently exceeding expansion goals within your account base
- Collaborating cross-functionally with Customer Success, Sales, and other teams to deliver seamless customer experiences
- Managing pipeline and account activity in Salesforce with accurate forecasting and reporting
Required: 2+ years in account management or relationship-focused sales roles.
Preferred: B2B SaaS or technology sales experience managing SMB or mid-market clients; proven ability to meet/exceed sales targets; strong commercial mindset; ability to thrive in fast-paced environments.
Kaseya is an AI-powered IT management and cybersecurity software provider serving MSPs and internal IT organizations globally. Backed by Insight Partners, the company supports customers in 20+ countries and manages over 15 million endpoints worldwide.
