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Salary: CAD 52,300 - 63,000 / annual
Hootsuite is seeking an Account Manager, Scale to manage day-to-day relationships with existing customers and drive renewals, upsells, and expansion opportunities. This hybrid role is based in Toronto or Vancouver and reports to the Manager, Scaled Account Management.
You will maintain low-touch contact with pooled accounts at scale, providing timely support and focusing on customer health and experience. You'll develop rapport by proactively sharing market insights and solutions that highlight Hootsuite's product benefits. Your responsibilities include driving renewals and expansion in lower-ARR accounts through scaled engagement, providing weekly forecasts and account health monitoring, and managing the end-to-end renewal process to meet or exceed team targets.
You will leverage product knowledge to efficiently meet customer needs, demonstrate understanding of contract terms to maximize value, and support optimization of digital-first programs by providing customer database insights. Cross-functional collaboration is essential—you'll work with teams across the organization to deliver customer value throughout the sales cycle. You'll manage and report on customer engagement activities using tools like Salesforce, Front App, Gainsight, and Gong, and share product and sales experience to help the team meet targets.
Hootsuite operates by six guiding principles: Step Up, One Team, Customer Obsessed, Go Fast Be Agile, Play to Win, and Neighbours & Allies. The company values solution-seeking, lifelong learning, resilience, intentional collaboration, critical thinking, active communication, integrated thinking, accountability, and bar-raising behavior.
REQUIREMENTS:
- Some relevant experience in sales or customer success, preferably as an Account Executive, Customer Success Associate, Customer Support Advocate, or Account Manager
- Proven success in monthly and quarterly sales forecasting
- Solid business acumen and tech-savvy with strong ability to focus on customer business value, ROI, and solutions
- Strong ability to articulate product features in clear language to inspire sales, build trust, and establish long-term relationships
- Experience creating sales strategies inclusive of third-party solutions
- Strong communication and presentation skills via phone, video, and email
- Demonstrated commitment to results, customer focus, negotiation skills, perseverance, collaboration, and interpersonal savvy
