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Deliveroo is seeking a Retail Account Manager to join its UAE New Verticals Team, managing relationships with top national and SMB retail partners across categories including gifts, electronics, beauty, stationery, and pet accessories. This role is critical to scaling Deliveroo Shopping, one of the company's fastest-growing divisions.
You will own a portfolio of retail and non-food partners, serving as the primary point of contact between partners and Deliveroo. Key responsibilities include onboarding new partners, maintaining and growing existing relationships, driving partner performance through data-driven insights and proactive engagement, and managing marketing and promotional planning as partners scale on the platform.
Day-to-day activities involve managing partner relationships and becoming an expert in the retail vertical, driving portfolio growth through reporting, weekly/monthly/quarterly reviews, analysis, and identifying expansion opportunities. You will work cross-functionally with internal stakeholders (compliance, legal, operations) to solve problems and devise solutions. You'll own site roll-outs, map coverage gaps for partner expansion, and represent Deliveroo across partner organizations while ensuring internal teams provide appropriate support.
The ideal candidate brings 3-4 years of experience in account management, business development, or commercial roles, with required experience in retail and/or pharmacy industries. You should be an experienced negotiator capable of driving mutual value, partner-obsessed with strong relationship-building and communication skills, and confident working with data to make actionable recommendations. You thrive in dynamic, high-growth environments, are collaborative, and can work effectively across all organizational levels.
Deliveroo is now part of DoorDash, providing access to greater scale, resources, and global collaboration opportunities. The company emphasizes impact, fast learning in an entrepreneurial environment, career development, and inclusive culture.
