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Salary: USD 120,000 - 175,000 / annual
As an Account Manager - Mid Market at Freshworks, you will manage and grow key mid-market accounts through strategic upsells, cross-sells, and renewals while building long-term, trusted partnerships. You will engage with customer executives to understand their critical business challenges and position Freshworks' CX and EX solutions as strategic partners that drive measurable results.
Your responsibilities include:
- Growing key accounts and consistently surpassing revenue goals while delivering meaningful customer impact
- Building trust with senior executives by articulating how Freshworks solutions address their business challenges
- Leading complex, multi-stakeholder sales cycles end-to-end to secure strategic wins
- Collaborating across internal teams (sales, customer success, product) to uncover expansion opportunities and strengthen retention
- Building and maintaining a strong pipeline with accurate forecasting and consistent execution
- Traveling as required to meet customers in person, foster relationships, and represent Freshworks
Freshworks is a leading provider of customer experience (CX) and employee experience (EX) software, trusted by over 72,000 companies including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music. The company offers uncomplicated, enterprise-grade solutions designed to be powerful yet easy to use, with a people-first approach to AI that eliminates friction and increases organizational productivity.
REQUIREMENTS:
- 5+ years of experience in SaaS or solution-based sales, account management, or customer-facing roles with a proven track record of success in an aligned territory
- Strategic mindset: curious, collaborative, and adaptable with openness to learning and navigating change
- Consultative approach with demonstrated experience working with enterprise customers and senior leaders, consistently exceeding goals with a focus on long-term value creation
- Strong communication and relationship-building skills with excellent presentation abilities; ability to listen deeply, ask thoughtful questions, and connect product capabilities to business needs
- Exposure to CRM, EX, CX, or ITSM solutions is a plus
