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Salary: USD 83,300 - 90,000 / annual
Flashpoint is a threat data and intelligence platform serving commercial enterprises and government agencies. The company delivers cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud, and brand protection solutions through its Ignite platform.
You will serve as a customer-centric Account Manager responsible for mid-market customer retention and expansion. This is an individual contributor role focused on building deep, high-value partnerships and guiding clients through strategic use of threat intelligence solutions.
Key responsibilities include:
- Cultivating long-term, trusted relationships with key stakeholders and champions using a customer-centric partnership approach
- Crafting strategic, complex multi-year renewal and expansion agreements
- Negotiating software and services contracts with procurement teams
- Collaborating effectively with technical and non-technical colleagues across organizational levels
- Ensuring smooth post-sale handoff, establishing success metrics, and driving value realization and feature adoption
- Proactively managing the renewal pipeline, articulating ROI, and mitigating churn risk
- Identifying and qualifying new use cases and products to expand account footprint
- Tracking engagement, satisfaction, and NPS, proactively addressing risk signals
- Maintaining regular, high-touch communication with key decision-makers
- Driving consultative conversations that translate products into tangible business value
First 30 days: Complete product training, receive book of business, conduct initial strategic outreach to key stakeholders, leverage your network to introduce Flashpoint.
First 60 days: Master the full Flashpoint product and service portfolio, establish Customer Health Monitoring processes with defined engagement metrics and cadence.
First 90 days: Partner with Strategic Advisory team to conduct initial Executive Business Reviews, identify first expansion opportunities (upsell/cross-sell), develop renewal strategies for accounts within the next 12 months.
Requirements:
- Proven track record of success in Account Management, customer success, or consultative sales within B2B SaaS, ideally in cybersecurity or threat intelligence
- Expertise in managing complex customer relationships, securing renewals, and driving organic growth within large enterprise accounts
- Passion for helping companies keep customers, employees, and infrastructure safe from cyber and physical threats
- Desire to own expansion and renewal deals to close, not just manage accounts
