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Kaseya is seeking an Account Manager to own and expand a portfolio of mid-market accounts (250–1,000 employees). You will be responsible for identifying upsell and cross-sell opportunities across Kaseya's AI-powered IT management and cybersecurity platform, re-engaging customers with low engagement, and driving consistent revenue growth through proactive account management.
Key responsibilities include:
• Account Ownership & Expansion: Take full ownership of mid-market accounts, proactively identifying upsell and cross-sell opportunities across Kaseya's product suite to unlock new revenue.
• Customer Re-Engagement & Relationship Building: Reignite and build strong relationships with existing customers, especially those with low engagement, connecting with key decision-makers and aligning solutions to their evolving needs.
• Commercial Growth Strategy: Develop and execute tailored account plans, including regular outreach, check-ins, and business reviews to uncover opportunities and drive expansion.
• Adoption & Value Realization: Monitor product usage and adoption metrics, addressing gaps and driving increased engagement to support long-term growth and retention.
• Revenue Ownership: Own and consistently exceed revenue targets by driving expansion within your account base, contributing to both immediate wins and long-term account growth.
• Cross-Functional Collaboration: Partner closely with Customer Success, Sales, and other internal teams to deliver a seamless customer experience and maximize account potential.
• CRM & Pipeline Management: Leverage Salesforce to manage your pipeline, track account activity, and maintain accurate forecasting and reporting.
Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Backed by Insight Partners, the company has experienced sustained double-digit growth and supports customers in more than 20 countries, managing over 15 million endpoints globally.
REQUIREMENTS:
Required:
• 2–4+ years of experience in account management or relationship-focused sales roles
• Experience in B2B sales managing mid-market (250–1,000 employees) clients
Preferred:
• Experience working with VARs or Channel partners to support growth
• Proven ability to meet or exceed sales targets
• Strong commercial mindset with a passion for account growth and expansion
• Highly motivated, coachable, and resilient in a fast-paced environment
• Excellent communication, organizational, and interpersonal skills
• Experience using CRM tools (Salesforce preferred)
• Strong analytical and forecasting abilities
