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Rain is a global stablecoin payments platform serving enterprises, neobanks, platforms, developers, and AI agents. The company enables partners to move, store, and use stablecoins instantly and compliantly through global payment cards, rewards, on/offramps, wallets, and cross-border rails. As a Visa and Mastercard Principal Member, Rain issues cards accepted at 175+ million merchant locations across 220+ countries. The company closed a $250M Series C in January 2026 at a $1.95B valuation, backed by ICONIQ, Sapphire Ventures, Dragonfly, Bessemer Venture Partners, and others.
Uptop is one of Rain's fastest-growing business units, providing rewards infrastructure for sports and entertainment partners to launch loyalty programs. These programs combine everyday earn mechanics with merchant-funded offers and premium redemption experiences.
As Account Manager for Loyalty & Rewards, you will own the post-sale relationship for a portfolio of approximately five enterprise loyalty and rewards partners, with potential to grow to ten as the business scales. You will serve as the core interface between Rain and partners from deal close through program launch and ongoing scaling.
Key responsibilities include:
- Translating signed deals into concrete programs: earn structures, redemption catalogs, offer strategy, funding models, and success metrics
- Running launches as a project manager, building timelines, driving execution, and managing blockers across stakeholders
- Serving as the single point of contact for partner teams, coordinating internally across Product, Engineering, Business Development, Compliance, and Marketing
- Leading recurring business reviews, reporting on program performance, and recommending roadmap improvements
- Identifying expansion opportunities within accounts and handing them to BD with full context
- Maintaining accurate account documentation, launch trackers, and internal reporting
- Bringing partner feedback into Rain and advocating for roadmap changes that ease future launches
This is not a support ticket role—you will manage complex, multi-month processes across many moving parts and become the trusted operator partners rely on to execute.
The role is based in New York City, reports to the GMs of Rain's rewards business, and works closely with Product, Engineering, BD, and Compliance teams. You will not carry a sales quota (BD is owned by a dedicated team), but there is room to contribute to business development or product if interested.
Requirements:
- 3–7 years in Account Management, Customer Success, Implementation, Partner Management, or Program Management (ideally in sports, fintech, payments, or loyalty)
- Track record of managing complex, multi-stakeholder programs to deadline with real ownership of outcomes
- Exceptional attention to detail; ability to catch what others miss
- Outstanding written and verbal communication; genuine enjoyment of building partner relationships
- Comfort operating with ambiguity and without a playbook; preference for building processes rather than waiting for them
- Strong commercial instincts; understanding that healthy accounts deliver measurable partner value
- Fluency with CRM, project tracking, spreadsheets, and comfort analyzing data independently
Nice to have:
- Direct experience with loyalty, rewards, card-linked offers, or experiential/fan engagement programs
- Understanding of card payments economics (interchange, merchant funding, program P&L)
- Experience with fintechs, neobanks, issuers, or card program managers
- Experience coordinating with brand, entertainment, or merchant partners
- Familiarity with stablecoins, crypto, or digital assets
