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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management that automates bookings, expenses, invoice processing, and more. The company serves over 12,000 organizations globally and employs 1,800+ people across 12 offices.
You will manage a portfolio of long-tail customers across Growth markets (primarily CEE, APAC, Middle East, and Italy), driving customer satisfaction, retention, and expansion. Your responsibilities include:
- Own and manage a customer portfolio across emerging markets, with a focus on the Italy region and surrounding growth territories
- Build strong relationships with key stakeholders and decision-makers responsible for travel programs
- Develop deep understanding of customer businesses and proactively identify opportunities to improve their Perk experience
- Drive account growth through upsell, cross-sell, and expansion opportunities
- Serve as a trusted advisor and product expert, meeting or exceeding quarterly growth targets
- Leverage data and analytics to deliver impactful business reviews, reports, and presentations
- Identify recurring customer challenges and develop long-term solutions
- Act as liaison between customers and internal teams to ensure seamless experience and product adoption
- Prioritize activities and manage portfolio to maximize commercial impact
Perk emphasizes an IRL-first culture with 3 days per week in-office at their Barcelona hub. The company offers competitive compensation with equity ownership, generous vacation, private healthcare or gym allowance, life insurance, wellbeing support (Spring Health), flexible compensation, 17 weeks paid parental leave, 16 paid volunteer hours annually, up to 20 "Work from Anywhere" days, language lessons, and relocation support. AI-enabled tools are embedded across functions to enhance productivity.
REQUIREMENTS:
- Native or near-native Italian proficiency; fluent English required (will work with clients in both languages)
- Previous experience in Account Management, Customer Success, or customer-facing commercial role
- Strong communication, presentation, and relationship-building skills
- Ability to engage confidently with stakeholders across organizational levels
- Strong prioritization, organization, and time management skills
- Commercial mindset with proven ability to drive growth while maintaining high customer satisfaction
- Analytical skills to translate data into actionable business insights and recommendations
- Self-motivated, proactive, comfortable managing high-volume portfolio
- Experience in SaaS, technology, or travel-tech environments highly preferred
