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EatClub is a high-growth marketplace platform that connects restaurants and bars with customers seeking dining deals and experiences. The company has over 4 million customers and partners with 8,000+ venues across multiple countries. Recently ranked #11 on the 2025 Deloitte Tech Fast 50 and Australia's Fastest Growing Tech Company by the AFR in 2025, EatClub is expanding rapidly in the UK market.
As an Account Manager, you will own a portfolio of restaurant partners across Liverpool and Manchester, acting as the "mayor" of your territory. You'll build trusted relationships with restaurant operators, visit partners in the field regularly, and use data-driven insights to guide decisions and unlock growth opportunities.
Key responsibilities include:
- Visiting and building strong relationships with restaurant partners across your territory
- Identifying and executing upsell and cross-sell opportunities
- Monitoring partner performance using dashboards and data insights
- Proactively identifying risks and reducing churn through consultative conversations
- Leading onboarding, activation, and optimization for new partners
- Spotting and delivering growth opportunities including campaigns, upsells, and new features
- Balancing field visits with desk-based planning, analysis, and reporting
- Contributing ideas to improve account management processes and workflows
- Generating new leads and growing your territory
You'll have full ownership of your territory with guidance and support from the wider Account Management team. The role combines autonomy with structured ways of working, and you'll have a visible impact on EatClub's UK expansion. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales.
REQUIREMENTS:
Must-have:
- 3+ years' experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills (in-person and written)
- Comfort balancing autonomy with structured ways of working
- Ability to manage a portfolio across field and desk-based work
Nice-to-have:
- Experience in food tech, hospitality, marketplaces, or SaaS
- Established relationships in the hospitality scene in Liverpool and Manchester
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and building scalable ways of working
