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Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The company is backed by Insight Partners and supports customers in more than 20 countries, managing over 15 million endpoints globally.
We are seeking an enthusiastic and results-driven Account Manager to focus on the expansion of existing accounts in the Italian market. You will be responsible for identifying new growth opportunities within your portfolio, strengthening relationships with existing clients, and driving revenue growth through strategic account management.
Key Responsibilities:
- Develop a strong understanding of customers' managed services businesses, technology environments, and commercial challenges, using this insight to identify opportunities across Kaseya's IT management, cybersecurity, RMM, PSA, backup, and related solutions.
- Proactively engage with current customers to identify upsell and cross-sell opportunities, leveraging Kaseya's full suite of products to drive revenue growth.
- Build and maintain strong relationships with key decision-makers, ensuring customer satisfaction while aligning their needs with Kaseya's solutions.
- Develop tailored strategies for each account, including regular check-ins and business reviews, to identify new opportunities and overcome potential challenges.
- Monitor customer usage and adoption metrics, proactively addressing adoption challenges and following established sales processes to drive cross-sell, upsell, and expansion strategies.
- Take ownership of your sales targets, consistently exceeding quotas while delivering exceptional value to clients and actively contributing to both short-term and long-term revenue generation strategies.
- Work closely with internal teams, including Customer Success and Sales, to deliver exceptional customer experiences and ensure smooth implementation of new solutions.
- Utilize Salesforce to manage leads, opportunities, and accounts, ensuring all interactions are logged and tracked to drive sales success.
Requirements:
- 3+ years of B2B sales or Account Management experience within the MSP, IT services, IT channel, cybersecurity, or IT software industry.
- Demonstrable experience selling to, through, or within Managed Service Providers (MSPs), IT service providers, VARs/resellers, or internal IT organizations.
- Strong understanding of the MSP/channel ecosystem and the commercial and operational challenges faced by IT service providers.
- Experience driving upsell, cross-sell, and account expansion across an existing customer portfolio.
- 3+ years of experience selling into the Italian market.
- Professional/native-level Italian and professional English.
- Proven success against individual revenue quotas within a fast-paced, metrics-driven sales environment.
- Ability to articulate previous sales performance, including quota attainment, average deal size, sales cycle, and pipeline generation.
- Experience using CRM platforms such as Salesforce to manage accounts, opportunities, forecasting, and pipeline.
