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Salary: USD 120,000 - 150,000 / annual
SuperDial builds AI voice agents that automate high-volume outbound healthcare calls for revenue cycle management (RCM) workflows, including eligibility checks, prior authorizations, claim status, credentialing, enrollment, payer follow-up, and denial follow-up. The company helps healthcare organizations reduce administrative burden, improve operational visibility, and scale revenue cycle workflows without adding headcount.
As Account Manager, Healthcare RCM, you will own day-to-day account management for a portfolio of healthcare customers, reporting to the VP of Healthcare RCM Strategy. This role sits at the intersection of account management, healthcare operations, implementation, AI workflow performance, and product feedback—it is not a traditional SaaS AM role.
Key responsibilities include:
**Account Management & Customer Success**
- Lead recurring customer meetings, maintain clear next steps and follow-through, and build trust with operational, technical, and day-to-day stakeholders.
- Develop working understanding of each customer's RCM goals, workflows, payer mix, operational constraints, and success metrics.
- Track customer health, engagement, usage, workflow performance, open risks, and renewal milestones.
- Escalate strategic account risks or executive-level needs to leadership as appropriate.
**Onboarding, Adoption & Performance**
- Support customer onboarding and implementation, ensuring SuperDial workflows align with customer RCM goals, payer processes, and operational constraints.
- Help customers adopt AI voice agents across multiple RCM workflows.
- Understand what the bots are doing, where they create value, where they get stuck, and what needs improvement.
- Deliver customer training and best-practice guidance.
- Help customers connect SuperDial's work to measurable outcomes: reduced manual work, improved workflow throughput, faster follow-up, fewer escalations, stronger operational visibility, and improved revenue cycle performance.
**Technical & Product Bridging**
- Translate between customer stakeholders and internal teams (Product, Engineering, Deployment Operations, Agent Operations, Sales).
- Discuss healthcare workflows, payer interactions, product behavior, call scripts, workflow configuration, integrations, bot performance, and operational impact without needing to be an engineer.
- Troubleshoot customer issues by investigating workflow behavior, reviewing data/logs, and partnering with technical teams.
- Surface customer feedback, workflow pain points, adoption barriers, payer-specific themes, and recurring product needs in actionable ways.
**Process & Scaling**
- Maintain account plans, meeting notes, customer health updates, documentation, and internal follow-up.
- Contribute to playbooks, templates, training materials, and repeatable operating practices.
- Use data and customer insight to identify trends, risks, opportunities, and next steps across your portfolio.
**Success Metrics**
Success means customers trust you, are onboarded smoothly, see measurable value, and you maintain clear visibility into customer health and renewal readiness. You will help the Account Management function become more organized and scalable through documentation, follow-through, and operating rigor.
**Requirements**
- 3+ years of experience in Customer Success, Account Management, Implementation, Solutions Consulting, Consulting, healthcare operations, or another customer-facing role in SaaS, healthcare technology, revenue cycle management, workflow automation, or operationally complex environments.
- Healthcare workflow fluency or ability to ramp quickly into healthcare revenue cycle operations, including claims, payer follow-up, eligibility and benefits, prior authorization, denials, credentialing, enrollment, or related administrative workflows.
- Strong technical aptitude: comfortable learning how a product works, understanding system behavior, asking good technical questions, and explaining technical concepts to non-technical audiences.
- Comfortable working with technical teams and discussing integrations, EHR/PM systems, payer portals, workflow configuration, product behavior, data quality, logs, and issue resolution.
- Curious about AI, automation, and voice agents; want to understand what bots do, how they interact with healthcare workflows, where they succeed/fail, and how product performance connects to customer outcomes.
- Strong communicator who builds trust with operators, technical stakeholders, and day-to-day users.
- Organized, action-oriented, with strong follow-through and attention to detail.
- Analytical and comfortable using data to understand customer health, adoption, workflow performance, risk, and opportunity.
- Enjoy solving ambiguous problems and turning complexity into clear next steps.
- Commercially aware; understand how adoption, trust, and measurable value contribute to retention and expansion.
- Proactive, low-ego, comfortable in fast-moving startup environment where priorities shift and structure is still being built.
**Preferred Experience**
- Healthcare revenue cycle management, healthcare technology, AI-driven products, voice AI, workflow automation, implementation, integrations, or enterprise SaaS.
- Familiarity with RCM systems, EHR/EMR systems, practice management systems, payer portals, clearinghouses, CRM systems, customer health tools, ticketing systems, Looker, SQL, Python, APIs, or similar data and technical tools.
