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Sitecore is a leading provider of agentic digital experience software, trusted by global brands like American Express, Porsche, Starbucks, and L'Oréal. The company brings together content, commerce, and data into a composable platform enabling brands to deliver personalized, adaptive digital experiences at scale.
As an Account Manager, Enterprise, you will manage and grow relationships with existing enterprise and government customers. Your primary responsibilities include serving as the main point of contact for assigned accounts, understanding each customer's unique objectives and challenges, and aligning Sitecore solutions to their needs. You will proactively identify upselling, cross-selling, and contract renewal opportunities to drive revenue growth and maximize customer lifetime value.
You will develop and execute strategic account plans focused on customer satisfaction and retention, collaborate cross-functionally with internal teams and Sitecore's partner network to deliver exceptional support, and stay informed on industry trends and competitive landscape to inform product enhancements. This role requires a self-motivated, results-oriented individual who thrives in fast-paced environments and can manage multiple priorities effectively.
Sitecore is positioned in a $30B market opportunity still in its infancy, targeting 30% year-over-year growth. The company operates across 25+ countries with a diverse, collaborative team culture that values innovation and AI integration across all functions.
REQUIREMENTS:
- Demonstrable experience in software sales (full-cycle) or SaaS environment
- Account management/sales experience in an enterprise environment
- Strong communication skills with ability to build rapport and credibility with clients at all organizational levels
- Results-oriented mindset focused on customer satisfaction, retention, and revenue growth
- Ability to thrive in fast-paced, dynamic environments and manage multiple priorities
PREFERRED QUALIFICATIONS:
- Experience selling Content Management, Customer Experience, Commerce, or Digital Asset Management (DAM) technologies
- Experience presenting onsite to executive stakeholders
- Tenacious, ambitious, self-starter personality with natural curiosity, high coachability, and strong emotional intelligence
