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Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The company is backed by Insight Partners and supports customers in more than 20 countries, managing over 15 million endpoints globally.
As an Account Manager, you will be responsible for proactively engaging with existing clients to understand their evolving needs and business objectives. Your core responsibilities include learning about customer businesses, initiating regular communications to anticipate challenges, and providing pre-emptive solutions to enhance customer experience.
You will partner closely with customers to identify cross-sell and upsell opportunities, leveraging additional features or services to drive revenue growth. You will identify expansion opportunities within existing accounts and work with customers to align strategies for mutual success. This includes monitoring usage metrics and addressing potential adoption hurdles proactively, adhering to sales checklists, processes, and timelines to effectively execute cross-sell, upsell, and expansion strategies.
You will develop a deep understanding of Kaseya's products and their integrations, allowing you to propose their value to customers effectively. You will proactively educate customers on new features, updates, and best practices, providing personalized sessions to ensure they optimize the full potential of IT Complete. Collaboration with specialists and other teams will be essential to engage customers in product value and drive sales.
Cross-functional collaboration is critical: you will support teams to address customer needs, acting as the voice of the customer to influence continuous improvements. You will participate in proactive meetings to align strategies and enhance customer experiences, support the onboarding process for new clients, and drive proactive product adoption through tailored strategies and action plans.
You will be driven by communication, relationships, and sales, understanding that the quality of your customer relationship has a direct correlation to the achievement of your sales goals.
**Requirements:**
- Fluent in Dutch (required)
- 1–2 years of sales experience
- Driven and passionate about sales, with eagerness to earn significant sales commissions
- Exceptional inside sales experience in a metrics-driven, fast-paced sales environment
- Proven track record of crushing sales goals
- Motivated, coachable, and competitive go-getter; resilient achiever driven to win and excel
- Energetic team player with exceptional organizational, interpersonal, and communication skills
- Ability to create weekly, monthly, and rolling 6-week sales forecasts
- Exposure to CRM applications (Salesforce) to successfully manage leads, opportunities, and accounts
