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Salary: EUR 139,000 - 170,000 / annual
Algolia is the retrieval intelligence layer powering over 1.7 trillion queries annually for 18,000+ customers. As an Account Manager, you will own and grow a portfolio of existing Commercial customers, driving retention and expansion revenue. You will build strong relationships with key stakeholders, uncover expansion opportunities (upsells and cross-sells), and ensure customers realize measurable value from Algolia's search and discovery platform.
Your responsibilities include:
- Managing a large portfolio of existing customers with accountability for recurring revenue retention and growth
- Developing deep understanding of each customer's business objectives, use cases, and success criteria to identify expansion opportunities
- Serving as the primary commercial point of contact, building trust-based relationships with key decision-makers
- Driving account planning and execution strategies aligned with customer goals
- Leading commercial conversations including renewals, pricing discussions, and expansion opportunities
- Partnering with Customer Success, Solutions Engineering, Support, and cross-functional teams to address customer needs and deliver seamless experiences
- Monitoring account health and usage signals to identify risks early and prevent churn
- Maintaining accurate forecasting and pipeline management for your book of business
- Acting as a trusted advisor, bringing insights and best practices aligned with Algolia's market leadership
Algolia operates a high-trust, flexible workplace model emphasizing individual impact and contribution over physical location. The company has global offices in Paris, NYC, London, Sydney, and Bucharest, with many team members working remotely.
REQUIREMENTS:
- Fluent in Dutch and English
- 4+ years in B2B SaaS sales or account management, with ownership of renewals and expansion revenue (ideally eCommerce or digital experience platform background)
- Strong customer-first mindset with genuine interest in building long-term relationships
- Proven experience managing and growing a book of business (Account Management, Customer Growth, Renewals, or Account Executive roles with install base focus)
- Demonstrated ability to identify and close expansion opportunities within existing accounts
- Strong collaboration skills and ability to engage cross-functional partners
- Comfort operating in high-growth, dynamic environments while managing high account volumes with attention to detail and prioritization
NICE TO HAVE:
- Experience with SaaS, APIs, or developer-focused products
- Familiarity with usage-based or consumption-based business models
- Knowledge of Dutch and Nordic markets
