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EatClub is a high-growth food & drink marketplace platform that connects millions of customers with restaurants and bars. The company powers over 4 million users discovering dining experiences and accessing real-time deals, while enabling 8,000+ venues to fill tables and maximize revenue. Recently awarded Australia's Fastest Growing Tech Company by the AFR in 2025, EatClub is a 150+ person scaleup expanding rapidly across Australia.
As an Account Manager based in Cronulla, you will own a territory portfolio of restaurant partners in the Sutherland Shire, acting as the "mayor" of your patch. You'll build trusted relationships with restaurant operators, monitor their performance using data dashboards, and drive growth and retention across your accounts.
Day-to-day responsibilities include:
- Regular field visits to restaurant partners, building relationships and identifying growth opportunities
- Monitoring partner performance dashboards and using data insights to guide decisions
- Proactively identifying churn risks and reducing attrition through consultative conversations
- Leading onboarding, activation, and optimization for new partners
- Identifying and delivering growth opportunities including campaigns, upsells, and new feature adoption
- Balancing field-based relationship work with desk-based planning, analysis, and reporting
- Contributing ideas to improve account management processes and workflows
- Spotting upsell and cross-sell opportunities within your portfolio
- Supporting lead generation and growth initiatives in your territory
You'll have full ownership of your territory with guidance and support from the wider Account Management team and leadership. Your work will directly impact partner success, retention, and EatClub's expansion in Australia. Top performers have opportunities to manage larger territories, lead new city launches, and shape how the Account Management function scales across the business.
REQUIREMENTS:
- 3+ years' experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
NICE-TO-HAVE:
- Experience in food tech, hospitality, marketplaces, or SaaS
- Established relationships in the hospitality scene in Sutherland Shire
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and building scalable ways of working
