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AlphaSense is a market intelligence and AI-powered search platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company delivers insights from public and private content including equity research, company filings, event transcripts, expert calls, news, and trade journals. Founded in 2011 and headquartered in New York City, AlphaSense has 2,000+ employees across offices in the US, UK, Finland, India, Singapore, Canada, and Ireland.
As Account Manager, Corporate, you will be the primary point of contact for clients in the Consulting vertical, responsible for building and maintaining strong relationships with customers and key stakeholders. Your focus will be on retention and growth of the existing client base through inbound query handling, outbound engagement, relationship updates, and renewal discussions.
Key responsibilities include:
- Maximize retention rates across your book of business and identify revenue at risk to prevent churn
- Drive adoption of AlphaSense solutions into other business units within existing clients to uncover expansion opportunities and exceed revenue goals
- Forecast retention rates and collaborate with Account Executives to identify growth opportunities
- Conduct business reviews and plan onboarding/training initiatives with key stakeholders
- Serve as the physical presence within client organizations through floor walks, lunch-and-learns, and consistent proactive outreach
- Act as both advocate for AlphaSense to clients and client advocate within AlphaSense
- Gather value stories and product feedback from clients and circulate internally to support product development, marketing, and sales efforts
- Develop deep understanding of client business operations, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers
You will work closely with product, marketing, and sales teams to drive business strategy and communication, with KPIs centered on retention rates and growth opportunity identification.
REQUIREMENTS:
- Minimum 2-4 years of account management experience
- Demonstrated success managing and growing relationships within Fortune 1000 clients
- Strong ability to develop instant rapport and manage relationships at all levels
- Subject matter expertise with strong business acumen and commitment to effective processes
- Understanding of SaaS best practices for client engagement
- Exceptional oral, written, and presentation skills; ability to distill complex issues for audiences ranging from analysts to C-level executives
- Natural intellectual curiosity with ability to learn and adapt quickly
- Demonstrated grit, work ethic, initiative, enthusiasm, and commitment to delivering results
