SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 96,000 - 120,000 / annual
AlphaSense is a market intelligence and AI-powered search platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. The company was founded in 2011 and is headquartered in New York City with 2,000+ employees globally.
You will serve as an Account Manager for corporate clients in the Energy & Industrials sector, acting as the primary point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. This is an individual contributor role focused on relationship development, client retention, and identifying expansion opportunities within existing accounts.
Key responsibilities include:
- Maximize retention rates across your book of business and forecast retention metrics
- Drive adoption of AlphaSense solutions across other business units within existing clients to exceed revenue goals
- Identify revenue at risk and position the company to prevent churn
- Collaborate with Account Executives to uncover growth opportunities and white space
- Develop deep understanding of client business operations, roles, responsibilities, projects, and performance metrics to communicate effectively with users and decision-makers
- Cultivate relationships with users and key stakeholders, positioning AlphaSense as a business partner rather than vendor
- Conduct Business Reviews with key stakeholders
- Provide consistent proactive outreach with relevant materials and information
- Serve as physical presence within client organizations (floor walks, lunch and learns, etc.)
- Act as advocate for AlphaSense internally and for clients externally
- Acquire value stories and product feedback from clients, circulating internally to support product development, marketing, and sales efforts
The Customer Success team is committed to a consultative approach, partnering with Fortune 1000 companies and major financial institutions. You will work across diverse industries and verticals, collaborating with internal teams to maximize client value and business strategy effectiveness.
REQUIREMENTS:
- Demonstrated success managing and growing relationships within Fortune 1000 clients
- Strong ability to develop instant rapport with new people
- Subject matter expertise in account management and internal/external relationship management
- Business acumen and commitment to effective processes and tactics
- Natural intellectual curiosity with ability to learn and adapt quickly
- Understanding of best practices for client engagement within a SaaS environment
- Grit, work ethic, initiative, enthusiasm, and commitment to delivering results
- Exceptional oral, written, and presentation skills; ability to distill complex issues into simple terms
- Ability to engage effectively with anyone from analysts to C-level executives
- Prior experience in Energy & Industrials industry is NOT required; account management skill and client relationship experience are the focus. Industry knowledge can be built on the job.
