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Kaseya is seeking an Account Manager, Commercial to join its Commercial Business team, supporting IT departments across North America. You will manage a portfolio of commercial accounts across SMB, Mid-Market, Enterprise, SLED (State, Local Government & Education), and Channel segments, helping customers simplify IT operations, strengthen cybersecurity, and drive business success through Kaseya's AI-powered IT management and cybersecurity platform.
Key responsibilities include:
- Taking ownership of a commercial account portfolio and proactively identifying expansion opportunities to maximize customer value across Kaseya's solutions
- Building trusted relationships with key stakeholders, understanding customer objectives, and aligning solutions to evolving business needs
- Developing and executing strategic account plans with regular outreach, business reviews, and proactive engagement to drive retention and growth
- Identifying and executing upsell, cross-sell, and expansion opportunities while achieving revenue objectives
- Monitoring customer adoption and engagement, partnering with internal teams to maximize customer success and long-term value
- Collaborating with Customer Success, Sales Engineering, Marketing, and cross-functional teams to deliver exceptional customer experience
- Maintaining accurate sales pipeline, forecasts, and account activity using Salesforce
About Kaseya: Founded in 2000, Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving MSPs and internal IT organizations worldwide. Backed by Insight Partners, the company has experienced sustained double-digit growth, supports customers in more than 20 countries, and manages over 15 million endpoints globally.
REQUIREMENTS:
- 2-5+ years of experience in account management, new client acquisition, or relationship-focused sales role
- Proven ability to build strong customer relationships and drive commercial outcomes
- Strong communication, organizational, and problem-solving skills
- Motivated, resilient, and coachable mindset with passion for continuous growth
PREFERRED QUALIFICATIONS:
- Experience selling or managing B2B SaaS or technology solutions
- Experience supporting customers across SMB, Mid-Market, Enterprise, SLED, or Channel segments
- Consistent track record of meeting or exceeding sales targets
- Experience using Salesforce or similar CRM platforms
- Strong analytical skills and ability to manage forecasts and account plans
