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Gorgias is building a unified AI agent platform that enables conversational commerce—turning customer interactions into relationships through intelligent, personalized dialogue across the entire ecommerce journey.
The Account Management team is part of Sales and focuses on educating merchants on optimizing customer experience while driving revenue through cross-selling and upsells to the existing customer base. You will own a book of eCommerce accounts and manage the full sales cycle for add-on and new product sales, with typical deal sizes of $10K–$15K ACV closed in 3–5 calls.
Key responsibilities:
- Own and expand a portfolio of existing eCommerce accounts, identifying upsell and cross-sell opportunities.
- Drive the complete sales cycle from demo to close for add-on and new product offerings.
- Manage a high-velocity inbound pipeline with selective outbound prospecting to existing accounts.
- Partner cross-functionally with Customer Success and Product teams to identify automation and customer outcome improvements.
- Use data-driven analysis to spot upsell opportunities and prioritize outreach.
- Ask strategic, pain-point questions to uncover growth potential within accounts.
- Continuously optimize your sales process to improve deal velocity and quota performance.
You will join a team of 6 and have the opportunity to shape and build the team while launching new products. This is a highly cross-functional role at the forefront of innovative tech solutions.
Requirements:
- 2–3 years of closing sales experience (Account Executive or Account Manager) in SaaS or eCommerce tech.
- Proven track record of hitting and exceeding quota in fast-paced, high-volume environments.
- Strong ability to manage high account volumes, balancing multiple deals simultaneously while staying organized and efficient.
- Strategic questioning skills that uncover pain points and deepen customer value.
- Data-driven mindset; ability to use metrics to identify trends, spot upsell potential, and measure performance.
- Speed and deal velocity; ability to move quickly from demo to close while maintaining consultative quality.
- Excellent time management and prioritization; ability to juggle calls, sequences, and follow-ups.
- Tech-savvy and naturally curious; able to act as a solutions consultant discussing Gorgias' impact on customer experience and revenue.
- Strong communication skills (written, verbal, and presentation).
Nice to have:
- Direct experience working with eCommerce merchants or within tech startups.
- Background in running or advising online stores/brands on best practices.
