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Gorgias is building a unified AI agent platform that enables conversational commerce—turning customer interactions into relationships through intelligent, personalized shopping experiences across chat, support, and re-engagement channels.
The Account Management team is part of Sales and focuses on educating merchants on optimizing customer experience while driving revenue through cross-selling add-ons to the existing customer base. You will own a book of eCommerce accounts and drive the full sales cycle for add-on and new product sales, with typical deal sizes of $10K–$15K ACV closed in 3–5 calls.
Key Responsibilities:
- Own and manage a portfolio of existing eCommerce accounts, focusing on expansion and upsells
- Drive the complete sales cycle from demo to close for add-on and new product offerings
- Manage a high-velocity inbound pipeline with selective outbound prospecting to existing accounts
- Partner cross-functionally with Customer Success and Product teams to identify automation and customer outcome opportunities
- Use data-driven analysis to identify upsell opportunities and prioritize outreach
- Ask strategic, pain-point questions to uncover growth potential within each account
- Continuously optimize your sales process to improve deal velocity and achieve/exceed quota
- Balance high volume with strategic quality, moving quickly without sacrificing consultative approach
You will join a team of 6 and have the opportunity to shape and build the team while launching new products. This is a highly cross-functional role at the forefront of innovative tech solutions.
Requirements:
- 2–3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech
- Proven track record of hitting and exceeding quota in a fast-paced, high-volume environment
- Strong ability to manage high account volumes, balancing multiple deals simultaneously while staying organized and efficient
- Strategic questioning skills that uncover new opportunities and deepen customer value
- Data-driven mindset; ability to use numbers to identify trends, spot upsell potential, and measure performance
- Ability to move quickly from demo to close while maintaining consultative quality
- Excellent time management and prioritization skills for managing calls, sequences, and follow-ups
- Tech-savvy and naturally curious; able to act as a solutions consultant discussing how Gorgias drives customer experience and revenue impact
- Strong communication skills across written, verbal, and presentation formats
Nice to Have:
- Experience working directly with eCommerce merchants or within a tech startup
- Background in running or advising online stores/brands on best practices
