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Salary: USD 90,000 - 130,000 / annual
Entrata seeks an Account Manager – Enterprise to manage and grow relationships with assigned strategic accounts, driving client satisfaction, retention, and business growth. This role requires a strong understanding of Entrata's product suite and the ability to align solutions with client objectives.
Key Responsibilities:
- Build and maintain strong, long-term relationships with key stakeholders within assigned accounts
- Develop account plans outlining strategies for growth, retention, and upsell opportunities
- Collaborate with Sales, Implementation, and Support teams to deliver high-quality client experiences
- Understand client business objectives, challenges, and operations to effectively position Entrata solutions
- Provide consultative guidance to clients on best practices, industry trends, and product utilization
- Identify and pursue opportunities for account expansion and revenue growth
- Communicate product updates, new features, and relevant developments to client stakeholders
- Analyze account data to identify trends, performance gaps, and improvement opportunities
- Maintain ongoing communication with key client stakeholders to ensure satisfaction and retention
- Apply sound judgment and problem-solving skills to resolve complex client issues
- Prioritize tasks effectively by meeting deadlines and managing workload efficiently
- Maintain professional interaction with internal and external stakeholders in a fast-paced, high-stress environment
AI & Operational Fluency:
- Utilize company-approved GenAI tools to accelerate high-value deliverables
- Exercise critical judgment as the "Human-in-the-Loop" by auditing AI outputs for factual accuracy, brand alignment, and removal of hallucinations
- Ensure no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models
- Demonstrate the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains
Requirements:
- Bachelor's degree in Business, Marketing, Communications, or a related field; or equivalent work experience
- Minimum of 5 years of related experience with a Bachelor's degree
- Demonstrated ability to manage and grow multiple client accounts effectively
- Strong analytical, problem-solving, and organizational skills
- Excellent communication and presentation abilities, with capacity to engage both technical and non-technical audiences
- Proficiency in managing client relationships and influencing outcomes in a cross-functional environment
- Comprehensive understanding of technology or software sales processes, including SaaS or enterprise platforms
