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Salary: CAD 86,000 - 128,000 / annual
FreeWill is a social-good startup that has partnered with 2,400+ nonprofits and generated $14B in gift commitments since 2017. The company provides software solutions that make it easier for donors to give and for nonprofits to fundraise across multiple channels—legacy gifts, tax-smart donations, foundation grants, corporate giving, and government funding.
You will join the Partner Success team as an Account Manager, responsible for managing relationships with nonprofit organizations and driving renewal and expansion of their partnerships with FreeWill. This is a full-time remote position based in Canada.
Key responsibilities include:
- Ensure nonprofit partners renew annual subscriptions and feel valued in their ongoing relationship with FreeWill
- Identify and pitch expansion opportunities to introduce additional FreeWill fundraising tools
- Lead renewal and upsell meetings, owning deals well ahead of deadlines and proactively addressing challenges
- Build strong internal relationships with Partner Success Strategists to understand the full partner journey
- Represent nonprofit partner needs across the company and help shape how FreeWill builds and delivers value
- Maintain accurate CRM records, manage project workflows, and support reliable forecasting
- Communicate new FreeWill developments to partners and surface customer feedback and best practices to the broader team
- Work in a fast-paced startup environment where responsibilities shift frequently
FreeWill has grown from 5 to 200+ employees and has been recognized as a "Most Loved Workplace" by Newsweek and the Best Practice Institute, as well as one of Forbes' Best Startup Employers in 2026.
REQUIREMENTS:
- 2+ years of experience on a SaaS customer success team managing clients and handling negotiations; experience in the nonprofit fundraising space is strongly preferred
- Superior written and verbal communication skills with fine-tuned attention to detail
- Strong organizational skills and comfort working with CRM and sales tools
- Intellectual curiosity and willingness to learn projects outside primary expertise, with strong follow-through
- Strong decision-making skills paired with a collaborative mindset; ability to balance autonomous action with team alignment
- Comfortable operating with ambiguity and navigating nuances
- Embodies FreeWill's values of focus, joy, kindness, and courage
