SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
CropX is a globally recognized AgTech company seeking an Account Manager to manage and grow customer relationships across the California Central Valley region. The role focuses on building strong, long-term partnerships with existing customers, ensuring they realize ongoing value from CropX's ag-analytics platform, and identifying expansion opportunities within accounts.
The Account Manager will own the full customer lifecycle for assigned accounts, including relationship building, retention, satisfaction, and upsell development. You will develop deep understanding of customer operations, business needs, and goals, then work to expand CropX adoption through additional products, users, acreage, and locations. You'll maintain accurate account plans and CRM records, serve as the primary customer touchpoint, and bring customer insights back to internal teams.
Key responsibilities include: managing customer relationships across California territory; driving retention and long-term value; identifying expansion opportunities; working closely with customers throughout the season; developing account plans; serving as a connection between customers and CropX; partnering with Sales, Customer Success, Agronomy, Operations, Product, and R&D teams; supporting customer onboarding; identifying market trends and regional opportunities; and managing independent travel across the territory.
CropX offers a user-friendly, cloud-based platform that integrates data from proprietary soil sensors with weather, imaging, crop, and other data sources. The technology uses machine-learning-based insights to help growers make better-informed decisions, optimize resource use, and improve farm productivity.
Requirements:
- 5+ years of experience in account management, customer success, or related customer-facing role within agriculture industry, including experience working with growers and agricultural organizations in California
- Farming knowledge and/or agronomic experience, preferably in vineyard management
- Experience with AgTech and/or precision agriculture
- Strong commercial mindset with ability to identify and develop expansion opportunities within existing accounts
- Strong account and relationship management skills with demonstrated ability to understand customer needs from business and technical perspectives
- Strong project management and execution skills to manage multiple accounts, initiatives, priorities, and stakeholders simultaneously
- Independent thinking, good judgment, and strong problem-solving track record
- Excellent written and verbal communication skills in one-on-one and group settings
- Comfort with technology and ability to demonstrate software products virtually and in person
- Working knowledge of CRM tools
- Ability and willingness to travel regularly throughout territory with seasonal spikes
Advantage: Experience specifically in vineyard management and/or working with vineyard customers.
