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EatClub is a high-growth food & drink marketplace platform that connects millions of customers with restaurants and bars. The platform helps over 4 million customers discover venues and access real-time deals saving up to 50% off bills, while empowering 8,000+ venues to fill tables, increase foot traffic, and maximize revenue. Named #1 app in Food & Drink and Australia's Fastest Growing Tech Company by the AFR in 2025, EatClub is a 200+ person scaleup expanding rapidly across Australia.
As Account Manager in Brisbane, you will act as the "mayor" of your territory, taking full ownership of a portfolio of restaurant partners. You'll build trusted relationships with hospitality operators and use data to guide strategic decisions that drive partner success and retention.
Day-to-day responsibilities include: visiting and building relationships with restaurant partners across your territory; monitoring partner performance using dashboards and data insights; identifying risks early and proactively reducing churn through consultative conversations; leading onboarding, activation, and optimization for new partners; spotting and delivering growth opportunities including campaigns, upsells, and new features; balancing field visits with desk-based planning and analysis; providing feedback to improve account management processes and reporting; identifying upsell and cross-sell opportunities; and helping generate new leads to grow your postcode.
Key projects include owning and optimizing a portfolio of restaurants for long-term retention and growth; designing and testing interventions to improve partner performance and satisfaction; collaborating with internal teams to refine account management playbooks; scaling processes in a rapidly growing business; and supporting new market launches.
You'll have full ownership of your territory and partners with guidance and support from the wider Account Management team and leadership. Top performers will have opportunities to take on larger territories, lead new city launches, and shape how the Account Management function scales across the business.
REQUIREMENTS:
Must-have:
- 3+ years' experience in Hospitality Sales or Account Management
- Track record of upselling and growing revenue within existing accounts
- Experience working to retention, churn reduction, or revenue-related goals
- Strong organisational and communication skills, both in-person and in writing
- Comfort balancing autonomy with structured ways of working
- Confidence managing a portfolio across field and desk-based work
Desirable:
- Experience in food tech, hospitality, marketplaces, or SaaS
- Established relationships in hospitality scene in Brisbane
- Exposure to territory-based or field-led roles
- Enjoyment of data analysis and performance reporting
- Interest in process improvement and helping build scalable ways of working
Personal attributes:
- Curious, proactive, and confident in building relationships with partners
- Motivated to take ownership of outcomes while valuing support and collaboration
- Comfortable mixing partner-facing work with data analysis and planning
- Adaptable and effective in a scaling environment where processes are evolving
- Passionate about delivering real value to partners, not just ticking boxes
