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Dandy is transforming the dental industry—a $400B+ market—by building an operating system for dental practices globally. The company is backed by leading venture capital firms and is on a mission to modernize every function of dental practices through technology.
You will join as an Account Manager responsible for managing a portfolio of 200+ dental practice accounts in the Super Solo segment (single-location practices with multiple doctors). Your primary focus is driving Net Revenue Retention (NRR) through proactive customer engagement, consultative problem-solving, and strategic account planning.
Key Responsibilities:
Book Management: Own your portfolio of accounts and drive NRR through strategic planning and proactive engagement. Analyze your book using data and customer feedback to formulate engagement strategies. Balance service and sales skills to manage the doctor experience during critical moments of the customer journey.
Commercial Sales: Identify and execute upsell and cross-sell opportunities within your accounts. Drive activation of additional users (doctors) within practices and sell additional scanners.
Client Relationship Management: Build and maintain strong, long-lasting relationships with doctors at key accounts. Provide consultative solutions, negotiate commercial terms, and execute churn reduction strategies based on deep understanding of customer goals.
Clinical Knowledge: Develop deep understanding of dental practice operations and the competitive digital dentistry landscape. Speak the language of clinicians to problem-solve effectively and serve as a trusted partner.
Continuous Improvement: Experiment with tactics, talk tracks, and use cases to improve customer retention. Collaborate with customer support and training teams. Collect and disseminate learnings to drive product enhancements.
You will spend over 60% of your time on the phone with clients. Some travel may be necessary for Dandy offsites, industry events, and customer visits.
Qualifications:
- 4+ years of experience in the dental industry in Sales, Account Management, Customer Success, or similar roles with direct dentist interaction
- Proven track record of upselling and growing account portfolios
- Comfort spending 60%+ of your day on phone calls with clients
- Strong desire to understand customer pain points
- Ability to analyze data and use dashboards to inform decisions and outreach
- Enthusiasm for experimentation and iteration
- Highly motivated, performance-driven mindset
- Exceptional communication, problem-solving, and organizational skills
- Ability to thrive in fast-paced environments and adapt to changing priorities
