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Wolt is a global logistics platform operating in 30+ countries, delivering food, retail, and other goods to 55+ million users. Part of the DoorDash family, Wolt partners with 200,000+ restaurants and retail stores, facilitating over €15 billion in annual business.
As a Retail Account Manager in Iceland, you will manage a portfolio of retail partners, driving their success on the Wolt platform while expanding Wolt's market presence. This is a hands-on role combining relationship management, commercial strategy, and data-driven growth.
Key Responsibilities:
- Build and maintain strong, strategic partnerships with retail merchants
- Lead commercial negotiations and introduce Wolt products (Wolt+, Wolt Drive) to expand partner offerings and increase revenue
- Provide strategic consultation on performance improvements, quality standards, and growth tactics
- Monitor partner performance using business intelligence tools (Looker, Power BI) and prioritize actions to maximize impact
- Gather partner feedback and translate insights into actionable improvements for Product, Marketing, and Operations teams
- Drive revenue growth through data-driven strategies that benefit both partners and Wolt
- Manage your sales pipeline proactively, identify and remove blockers, and seek guidance on complex situations
You'll work in a fast-scaling, high-growth environment with opportunities to accelerate your sales career, build meaningful relationships, and make immediate impact on Wolt's expansion in Iceland.
Requirements:
- Proven success in account management roles with demonstrated commercial mindset and track record of driving growth and profitability
- Strong analytical skills; comfortable using dashboards (Looker, Power BI) to translate data into decisions
- Comfortable utilizing AI tools
- Excellent relationship-building and communication skills across diverse stakeholders
- Proactive, structured, and dependable work style with strong pipeline management
- Familiarity with CRM tools (valued)
- Fluency in Icelandic and English (required)
