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Veremark is a remote-first HR tech scale-up focused on trust and verification solutions. The company pioneered background and reference checking through Verepass, a blockchain-based solution enabling candidates to own and share verified career credentials. They recently launched a whistleblowing platform with end-to-end encryption.
As an Account Manager, you will be the primary point of contact for clients, responsible for protecting and growing revenue while ensuring they achieve their goals and maximize value from Veremark's solutions. You will act as the voice of the customer internally, driving continuous improvement across the business.
Key responsibilities include:
- Cultivating, sustaining, and expanding relationships with new and existing clients to ensure exceptional service delivery and growth
- Assessing individual client needs to identify enhancement areas and growth opportunities
- Actively listening to client feedback and advocating for them internally
- Managing client accounts strategically and proactively scheduling review meetings to gauge satisfaction
- Identifying upsell and cross-sell opportunities aligned with client needs and business goals
- Collaborating with the sales team to generate new business and expand accounts
- Handling contract renewals and conducting regular account reviews
- Using company tools (HubSpot, Monday, Power BI, Slack, Operations portal) to oversee revenue planning, monitor order progress, and facilitate communications
- Maintaining comprehensive documentation of client correspondence
- Addressing client escalations promptly and resolving complaints efficiently
- Staying current with industry trends and maintaining proficient product knowledge
- Communicating clearly and timely with clients, prospects, and stakeholders
- Adhering to all processes, procedures, and compliance requirements including data privacy laws
- Acting in accordance with Veremark's mission and values
Requirements:
- Experience working within background screening
- Experience building effective external relationships
- Proactive mindset focused on client success
- Strong problem-solving and initiative
- Objection handling and negotiation skills
- Account/Client management experience
- Excellent interpersonal and communication skills
- Confidence and professionalism in presentations
