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Veho is a Series B logistics and ecommerce infrastructure company that powers seamless shopping, shipping, and returns for brands and consumers. The company operates a vertically integrated supply chain serving enterprise clients like Hello Fresh, Zara, Macy's, and Sephora.
The Account Manager role is a hybrid position focused on managing and growing a book of Enterprise and Mid-Market accounts. You will serve as the primary point of contact for clients, managing the full relationship lifecycle from day-to-day operational excellence to long-term strategic growth.
Key responsibilities include: owning account health and client satisfaction (NPS), managing a portfolio of accounts with net revenue retention targets, developing and executing account expansion strategies, running weekly client meetings and quarterly business reviews, and serving as the connective tissue between clients and internal teams (Ground Operations, Transportation, Product, Engineering). You'll identify growth opportunities within existing accounts, monitor performance using dashboards and data, resolve escalations, and proactively anticipate client needs.
The role requires strategic thinking paired with hands-on execution—you might develop a growth strategy in the morning and investigate a package-level issue in the afternoon. You'll work cross-functionally to solve novel problems and establish playbooks for recurring challenges. The position emphasizes AI adoption and leveraging tools to improve efficiency and client interactions.
Required qualifications: 5+ years in Account Management, Client Success, or similar client-facing role with direct book-of-business ownership. Prior experience in logistics, supply chain, ecommerce, or last-mile delivery is strongly preferred. You should be comfortable with data analysis (dashboards, SQL), skilled at executive communication and business reviews, and experienced working across Operations, Product, Engineering, and Finance teams in fast-paced environments. Strong communication skills, relationship-building ability, and AI-native mindset are essential.
