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Salary: USD 110,000 - 150,000 / annual
Resonate is a leading provider of AI-powered consumer data and intelligence for marketers. This Account Manager role focuses on owning a portfolio of major brand clients and driving renewals and expansion through deep relationship management and strategic advisory.
You will own the full account lifecycle for enterprise clients, serving as the primary point of contact for CMOs, heads of insights, and senior marketers. Your responsibilities include:
- Managing a portfolio of major brand accounts and leading client relationships, positioning yourself as the trusted advisor when decisions are difficult
- Translating complex marketing problems into clear, data-backed recommendations that clients can act on
- Identifying expansion opportunities within accounts, collaborating with Sales to close growth deals
- Running quarterly business reviews (QBRs) that demonstrate impact and set strategic direction
- Monitoring adoption and usage patterns to identify renewal risks early and proactively address them
- Maintaining accurate forecasting and account planning discipline in Salesforce
- Representing Resonate at client meetings and industry events
Resonate operates on a remote-first model with headquarters in Reston, VA and offices in New York City and Washington, D.C. The role involves occasional on-site time and travel to meet with clients.
The company has 18 years of operating history, serves serious enterprise brands, and has demonstrated measurable impact: over $100M invested in prediction infrastructure, clients achieving 400%+ sales growth, and documented 20% sales lifts through personalization.
**Requirements:**
- 5+ years of account management or customer success experience in SaaS, data, or MarTech
- Proven track record of renewing and expanding six and seven-figure enterprise accounts
- Ability to engage confidently with C-level executives (CMOs) and provide strategic value
- Skill in connecting product capabilities to measurable business outcomes for clients
- Experience turning complicated marketing problems into actionable recommendations
- Strong forecasting discipline and account planning rigor; self-directed on reporting accuracy
**Strong signals (preferred):**
- Background with consumer intelligence, audience data, research, or analytics platforms
- Prior experience on the brand or agency side (having received similar advisory services)
- Experience collaborating with Sales teams on account expansion
- Proficiency with AI tools for data analysis and client conversation generation
- Salesforce fluency or strong CRM discipline
