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Salary: GBP 35,000 - 50,000 / annual
Lottie is building an AI operating system for social care in the UK, helping families find care services and enabling care providers to manage operations, occupancy, and finances. The company has raised £25m+ from tier-1 VCs (Accel, General Catalyst) and is recognized as one of Europe's fastest-growing tech companies.
As an Account Manager, you will own and manage a high-volume portfolio of partner accounts across Lottie's marketplace and Found by Lottie (their B2B SaaS product). This is an individual contributor role reporting to a Team Lead—you won't manage people, but you will drive commercial outcomes at scale.
Key responsibilities include:
- Owning a large portfolio of partner accounts, serving as the primary point of contact for account health, performance, and queries
- Building genuine working relationships with partners quickly, understanding their needs and ensuring they derive value from Lottie's products
- Identifying and executing expansion opportunities: upselling higher tiers, additional products, or Found modules to drive revenue
- Monitoring account health and performance data, proactively flagging risks and intervening before issues escalate
- Developing scalable, repeatable processes for account management that maintain service quality as the partner base grows
- Feeding partner insights and themes back to leadership and product teams to inform product development
You'll solve critical problems: managing rapid growth in partner volume without sacrificing quality or commercial performance, unlocking untapped potential across accounts (higher tiers, more products, greater engagement), and bringing structure and process to high-volume account management rather than relying on bespoke handling.
The role is hybrid with a minimum of 2 core office days per week at London Bridge. The interview process includes a screening call, a case study (prework + presentation to commercial leaders), and a final interview with the Co-Founder/CEO and Hiring Manager in person.
REQUIREMENTS:
- Experience in account management, customer success, or another commercial relationship-facing role, ideally managing high-volume accounts rather than a small number of strategic relationships
- Commercial mindset: comfortable with expansion and upsell conversations, motivated by revenue targets
- Highly organized and process-driven, able to manage a large portfolio without losing detail
- Confident communicator who builds rapport quickly via phone, email, or video
- Comfortable working with data to prioritize time and flag risk across your book
- Thrives in fast-paced, high-volume environments and enjoys the challenge of scale over depth
- Passion for the mission of elevating later life and building the care sector of the future
- Willingness to use AI and process to work faster and smarter
- Comfort with ambiguity and pace of a fast-growing startup
