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Kaseya is a leading provider of AI-powered IT management and cybersecurity software serving Managed Service Providers (MSPs) and internal IT organizations worldwide. The company, backed by Insight Partners, supports customers in over 20 countries and manages 15+ million endpoints globally.
As an Account Manager, you will be responsible for proactively engaging with existing customers to understand their evolving business needs and objectives. Your primary focus will be on account growth through cross-sell and upsell opportunities, identifying expansion potential within existing accounts, and aligning strategies for mutual success.
Key responsibilities include:
- Proactively engage with clients to understand their needs, initiate regular communications, and provide pre-emptive solutions to enhance customer experience
- Partner with customers to identify cross-sell and upsell opportunities, leveraging additional features and services to drive revenue growth
- Monitor usage metrics and address adoption hurdles, adhering to sales processes and timelines
- Develop deep understanding of Kaseya's products and integrations to propose value effectively
- Proactively educate customers on new features, updates, and best practices through personalized sessions
- Collaborate cross-functionally with specialists and other teams to support customer needs and drive product adoption
- Act as the voice of the customer to influence continuous improvements
- Support onboarding for new clients and drive proactive product adoption through tailored strategies
- Create weekly, monthly, and rolling 6-week sales forecasts
- Manage leads, opportunities, and accounts using CRM systems
This is a consultative sales role within a fast-paced, metrics-driven environment. Success is driven by relationship quality, communication, and sales execution. The role offers significant advancement opportunities and compensation tied to sales performance.
Requirements:
- Fluent in Dutch or German (required)
- 1-2 years of sales experience
- Proven track record of exceeding sales goals in a metrics-driven environment
- Exceptional inside sales experience
- Driven and passionate about sales, motivated to earn significant commissions
- Motivated, coachable, competitive, and resilient achiever
- Strong organizational, interpersonal, and communication skills
- Experience with CRM applications, particularly Salesforce
- Ability to create and manage sales forecasts
