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Salary: CAD 70,000 - 85,000 / annual
Kaseya is seeking an Account Manager to own and expand a portfolio of Managed Service Provider (MSP) accounts. You will be responsible for identifying upsell and cross-sell opportunities across Kaseya's AI-powered IT management and cybersecurity platform, re-engaging existing customers with low engagement, and driving consistent revenue growth through proactive account management.
Key responsibilities include:
- Taking full ownership of an MSP account portfolio and identifying expansion opportunities across Kaseya's product suite
- Building and strengthening relationships with existing customers, especially those with low engagement, by connecting with key decision-makers
- Developing and executing tailored account plans with regular outreach, check-ins, and business reviews
- Monitoring product usage and adoption metrics to drive engagement and support retention
- Owning revenue targets and consistently exceeding them through account expansion
- Partnering with Customer Success, Sales, and internal teams to deliver seamless customer experiences
- Managing pipeline and account activity in Salesforce with accurate forecasting and reporting
About Kaseya: Founded in 2000 and backed by Insight Partners, Kaseya is the leading provider of AI-powered IT management and cybersecurity software serving MSPs and internal IT organizations worldwide. The company supports customers in over 20 countries and manages 15+ million endpoints globally, with sustained double-digit growth.
Requirements:
- 2–5+ years of experience in account management or relationship-focused sales roles
- Proven ability to meet or exceed sales targets
- Highly motivated, coachable, and resilient in fast-paced environments
- Excellent communication, organizational, and interpersonal skills
- Strong analytical and forecasting abilities
Preferred qualifications:
- Experience in B2B sales with Small to Mid-Sized Businesses or MSP clients
- Strong commercial mindset with passion for account growth and expansion
- Experience with CRM tools, preferably Salesforce
