SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 80,000 - 100,000 / annual
GovDash is an AI-powered platform helping businesses win and deliver government contracts. The platform provides a single, secure, workflow-driven system for the full contracting lifecycle—from opportunity discovery and capture through proposal execution, award, and post-award operations. In 2025 alone, GovDash customers won over $5B in government contracts.
As an Account Manager, you will own the customer relationship post-conversion and drive renewals and expansion across your book of business. You will build relationships with daily users and executive sponsors, ensuring they extract maximum value from the platform over time.
Key responsibilities include:
- Become a product expert across capture, proposal development, and contract management workflows
- Take handoff of newly converted accounts from Onboarding and establish strong relationships
- Own renewals across your book, surfacing risks early and demonstrating value before renewal dates
- Identify and close expansion opportunities as customer teams, use cases, and contract volume grow
- Monitor adoption metrics and conduct account-level training when teams add users or adopt new features
- Drive upsells including credits and new modules as teams expand their use of GovDash
- Conduct multiple customer sessions per day via Microsoft Teams for training, workflow assistance, migration support, and troubleshooting
- Run regular business reviews connecting GovDash usage to customer success criteria
- Gather customer feedback and issues, creating and managing tickets with product and engineering teams
- Maintain accurate CRM records
You should thrive in ambiguity, work autonomously, and possess exceptional organizational skills. The role requires high horsepower, comfort with frequent context switching across multiple accounts, and ruthless prioritization.
REQUIREMENTS:
- 2+ years in account management, customer success, or another post-sale role at a software company (or equivalent customer-facing experience)
- 2+ years of proposal development and capture experience
- Track record of owning renewals and identifying expansion within an existing book of business
- Familiarity with government contracting, GovDash's products, and the problems they solve
- Strong analytical mindset; comfortable reading usage data to understand account health and create action plans
- Fantastic communication and interpersonal skills with ability to explain complex concepts simply
- Ability to operate with high horsepower, adapt to frequent context switching, manage multiple accounts simultaneously, and prioritize ruthlessly
NICE TO HAVE:
- Prior startup experience
- Exposure to technical domains like AI or SaaS
- Prior government contracting (GovCon) experience
- Hands-on experience using AI tools to automate or enhance workflows
