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Florence Healthcare is a clinical trial software company used by over 30,000 research teams across 70 countries. The company's mission is to accelerate the pace at which new medicines reach market by doubling the output of trial site teams. Florence has been recognized as a Deloitte Fast 50 business, G2 Category Leader, and Inc. 5000 company.
As an Account Manager, you will manage a portfolio of key accounts, serving as the primary commercial point of contact for valued clients. You will be responsible for understanding client business objectives, ensuring satisfaction, driving contract renewals, and identifying growth opportunities. Working closely with the customer success team, you will act as a trusted advisor and client advocate.
Key responsibilities include:
- Building and maintaining strong relationships with existing clients and becoming a trusted advisor
- Developing and executing strategies to ensure high renewal rates for subscription-based services
- Monitoring contract expiration dates and proactively engaging clients to secure early and multi-year renewals
- Regularly assessing account health and identifying potential issues or opportunities
- Identifying opportunities to expand services and upsell additional solutions to existing clients
- Developing account plans and strategies for account expansion and growth
- Acting as a client advocate within the company, representing client interests and feedback
- Maintaining accurate records of client interactions, renewals, and account growth activities
- Utilizing data and analytics to track progress, identify trends, and make data-driven decisions
- Collaborating with customer success, support, marketing, product, and sales teams to ensure seamless client experience
- Providing feedback to internal teams to improve offerings based on client input
- Onboarding new clients in partnership with sales and professional services
Requirements:
- Bachelor's degree in Business, Marketing, or related field (MBA is a plus)
- 4+ years proven experience as an Account Manager, Senior Account Manager, or similar role within a SaaS environment
- Ability to grasp complex technical concepts
- Exceptional communication, negotiation, and presentation skills
- Results-driven with a track record of meeting and exceeding renewal and growth targets
- Proficiency in CRM software and data analysis tools
- Excellent organizational skills and attention to detail
- Ability to travel to meet with clients as needed
Preferred qualifications:
- Strong understanding of the Healthcare, Life Sciences, or Clinical Trials landscape
- CRO/Sponsor experience
