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Salary: USD 200,000 - 250,000 / annual
Conviva is an Operational Data Platform that helps businesses understand and optimize digital customer experiences through real-time, comprehensive telemetry and AI-powered insights. The company serves industry leaders like Disney, NBC, and the NFL.
You will manage key media and entertainment accounts, owning the full lifecycle from renewal and expansion to strategic account growth. Your responsibilities include:
• Identify and pursue expansion opportunities within your customer base of leading M&E customers, owning the renewal process end-to-end
• Manage contractual negotiations and execute expansion and renewal contracts
• Own overall account management, both internally and externally
• Meet with customers onsite to build strong, long-term relationships with key leaders across AI Agent, Operations, Product, Customer Care, and Engineering teams
• Set account strategy and partner with technical colleagues to expand product utilization and grow account revenue
• Ensure customers receive value from Conviva's products and services
• Map out complex media and entertainment account organizations with multiple brands, groups, and stakeholders
• Act as the customer's primary point of contact and liaison between customer and internal teams
• Organize and lead Quarterly Business Reviews and key customer meetings
You will work across multiple office locations (Foster City, Los Angeles, New York) with a hybrid arrangement.
REQUIREMENTS:
• 5+ years of experience in Sales and/or Account Management at a leading technology company selling enterprise technical solutions
• Experience selling AI, analytics, and/or big data is preferred
• Successful track record of sales and growing new product adoption and revenue
• Proactive in delivering client follow-ups and organizing meetings that ensure successful business relationships
• Comfortable multi-tasking, independently prioritizing by business impact, and collaborating with internal teams
• Drive to learn about Conviva's new products and customers' business goals
• Excellent relationship-building skills
