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Clipboard Health is a Y Combinator-backed, profitable marketplace that connects healthcare professionals with facilities across the U.S. The company has scaled to over 1,000 employees and is the leader in Long-Term Care staffing while expanding into Home Health, Hospitals, and adjacent segments.
As an Account Manager, you will own a portfolio of workplace customer accounts and drive net revenue retention through strategic relationship management and operational excellence. Your responsibilities include:
- Portfolio Management: Own a book of business with accountability for Same-Store Shift Postings (SSSP, measuring utilization) and Same-Store Net Revenue (SSNR, measuring profitability). Identify churn risks, mitigate issues, and uncover commercial expansion opportunities.
- Strategic Account Planning: Build and maintain detailed account plans, forecast performance accurately, and provide regular insights to internal leadership on pipeline health and account stability.
- Executive Engagement: Establish trust with clinical and non-clinical executives. Lead Quarterly Business Reviews (QBRs) and strategic meetings to demonstrate value, align on business goals, and negotiate mutually beneficial outcomes.
- Operational Excellence: Serve as the primary point of contact for complex escalations, ensuring rapid resolution and implementing systemic solutions to prevent recurrence.
- Cross-Functional Collaboration: Partner with Product, Legal, and Strategy Operations to represent customer voice, driving product improvements and internal initiatives that optimize client experience.
Success in this role requires extreme ownership (self-reliance and accountability), extreme curiosity (root-cause analysis), scrappiness (problem-solving orientation), and comfort with fast-paced, rapidly evolving environments. The role is fully remote and requires high autonomy; the hiring process includes a case study to assess how you operate asynchronously.
Qualifications:
- Relationship management experience strongly preferred (not required)
- Excellent verbal and written communication skills
- Willingness to try; lack of fear
- Bachelor's Degree
