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BVNK, now part of Mastercard, is a stablecoin-powered financial stack for enterprises. The company enables businesses to build financial products, unlock new markets, and move money across 130+ countries with 40+ licenses for fiat and digital assets. BVNK processes billions annually and is trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire.
You will join the Commercial team as an Account Manager, reporting to the VP of Account Management and Customer Success for the Americas. This is a strategic role focused on managing and growing key client relationships, driving customer success, increasing account value, and ensuring long-term retention.
Key responsibilities include:
- Act as a trusted advisor to clients, ensuring their success with BVNK's products and services
- Develop and execute account growth strategies, identifying upselling and cross-selling opportunities
- Maintain and strengthen customer relationships, leading contract renewals and negotiations to maximize lifetime value
- Deepen existing partnerships by delivering tailored value propositions that increase share of wallet
- Collaborate with Sales, Product, and Support teams to enhance customer satisfaction and retention
- Proactively identify and resolve customer challenges with swift issue resolution
- Analyze account performance data to provide strategic insights and drive informed decision-making
- Stay ahead of industry trends, competitor activity, and regulatory changes
- Drive adoption of AI and automation tools to improve client experience and operational workflows
The role offers hybrid working with flexibility, meaningful ownership through an employee option scheme, flexible holiday, and opportunities to travel to offices worldwide. BVNK is recognized as one of CNBC's World's Top Fintech Companies (2026), FXC Intelligence's Top 100 Cross-border Payment Companies (2026), and Newsweek's Top 100 Global Most Loved Workplaces (three years running).
Requirements:
- Proven experience in account management, customer success, or similar role within Payments or FinTech
- Deep understanding of crypto, blockchain, stablecoins, or digital assets
- Strong track record of managing and growing enterprise-level accounts
- Exceptional relationship management, negotiation, and communication skills
- Strategic mindset with a history of driving revenue growth within existing accounts
- Strong analytical skills to assess performance and identify areas for improvement
- Proven track record of improving processes and efficiencies through AI and automation
- Ability to work cross-functionally and manage multiple priorities in a fast-paced environment
